Privacy Policy

SAV Interiors is the data controller for the personal data you provide to us. We specialise in bespoke interior design, fitted furniture and home surveys within Greater London.

We may collect the following personal data from you:

• Name and contact details (email address and phone number)
• Home address and postcode
• Booking preferences (preferred dates and times)
• Design specifications and room measurements
• Any additional notes you provide regarding your project

We use your personal data solely for the following purposes:

• To arrange and conduct your home survey appointment
• To communicate with you about your booking, order or enquiry
• To prepare accurate design proposals and quotations
• To process orders and manage payments
• To comply with legal obligations (e.g. tax records)

We do not use your personal data for automated decision-making or profiling, and we do not sell your data to third parties.

Under UK GDPR, we process your personal data on the following legal bases:

• Contractual necessity — to fulfil our agreement to provide a survey or complete your order
• Legitimate interests — to manage our business operations and respond to enquiries
• Legal obligation — where required by law (e.g. financial record-keeping)
• Consent — where you have explicitly opted in to receive marketing communications

We do not share your personal data with third parties for marketing purposes. We may share limited data with trusted service providers who assist us in delivering our services (for example, payment processors or email delivery services). All such providers are contractually bound to handle your data securely and only for the specific purpose of supporting our operations.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically, we retain order and customer records for six years to comply with UK tax and accounting regulations. Survey booking data is retained for the duration of the project and then securely deleted or anonymised.

You have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us at support@savinteriors.co.uk. We will respond within one calendar month.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. This includes encryption, access controls and secure storage. While we take every reasonable precaution, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Our website may use essential cookies to ensure proper functionality. We do not use third-party tracking cookies or advertising pixels. Any analytics data we collect is anonymised and used solely to improve website performance.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the effective date noted below.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@savinteriors.co.uk
• Website: savinteriors.co.uk